Avaya Agile Communication Environment™ links business systems to communications infrastructure in a simple, open way. With Avaya ACE™, employees use their preferred devices to click-to-collaborate across all business applications in a consistent, unified way. When improve user interaction with enterprise-wide business processes, decisions are faster and employees can accelerate personal productivity and responsiveness to customers all of which ultimately gives a competitive edge. Realize the benefits of Avaya ACE immediately with packaged solutions that extend real-time communications easily to common desktop, UC, CRM, business process management, and mobile applications. Develop custom communications-enabled solutions quickly using simple Web Services APIs that don’t require telephony expertise. A fine-grained toolkit for Avaya Aura® Session Manager is available for application sequencing in a SIP environment. Avaya toolkits are open to IT and business application developers and include pre-written adapters for many communications systems.
- Event-driven communication
- Development by exposing audio/video call control, text-to-speech, conferencing
- Protects infrastructure
- High-ROI packaged applications
- Integrates with unified communications systems
- Single communications-rich interface for desktop applications