Aura collaboration environment is an application development platform that places you, the customer, in the driver’s seat, letting you decide which capabilities you need and how to integrate them effectively with your existing solutions and processes. This easy-to-implement platform helps you resolve diverse issues such as responding to changing circumstances through rapid team formation, removing gaps between web applications and your core communications infrastructure, modifying the way communications are handled based on real-time changes in location, priorities, customer needs and making business processes more efficient. Aura collaboration environment integrates with your existing applications and processes including Avaya communications and customer contact capabilities for voice, video, text and email.