The Avaya Aura® Presence Services provides a scalable, high-performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across entire enterprise to serve customers better. The Avaya Aura® Presence Services breaks new ground by integrating rich presence capabilities across entire spectrum of communications applications - from voice calls and instant messaging to customer service and business processes. Avaya Aura® Presence Services is a foundational element utilized by Avaya and third-party applications to collect and distribute rich Presence information and Instant Messaging (IM) capabilities throughout an enterprise. It is included as an entitlement with both Avaya Aura® Standard and Enterprise Edition. Real-time, multichannel presence information for Avaya and third-party applications
Supports a wide range of devices
Includes centralized management to administer and enforce personal and enterprise presence policies
Adapts to existing infrastructures with a low cost deployment
Easy to use and includes automatic activity based updates for users who don’t spend time managing their status
Supports third party interoperability and accommodates new presences sources
Federates Presence across disparate systems
Faster one-and-done issue resolution through more effective communication
Enhanced flexibility, privacy and security through choice of automatic or manual status indication