The multichannel solution center for Avaya Aura call center elite. Differentiate customer experience with new customer service channels. Easy to add new customer service channels to contact center. Build on investment in Avaya Contact Center technology to expand channels beyond voice-add email, web chat, SMS/text and social media. Using customer experience management software, helps improve contact center efficiency and set customer experience apart from the competition.
Add lower-cost customer service channels
Meet service level objectives
Provide customers with a seamless experience across channels
Agent tools to serve customers better
Deliver a better online experience
Use universal routing and queuing for any media
Analyze data to improve contact center performance