Easier than ever to analyze recorded content from customer calls and meetings to monitor quality assurance and manage and mitigate risk. Use the data to identify and address any problematic areas and make the changes needed to deliver a premiere customer experience.

With advanced phonetic speech tools can quickly identify key words and phrases in audio recordings. Search and tag keywords and phrases you’ve identified, compiling the information need to make informed decisions and take action.

Analyze recordings of contact center calls, conference calls, client meetings, employee sessions-essentially any recorded content. Assure that agents are adhering to any required scripts and check company's compliance with industry regulations or corporate security requirements. For example, insurers may need to tell buyers they have up to 14 days to cancel a purchase, financial analysts may need to notify clients about transaction processing times and medical entities must comply with HIPAA requirements or other regulatory mandates.