Crestron Electronics, Inc.

Rockleigh, NJ, June 24, 2013 – The modern hotel has embraced control and automation technologies to provide guests with an added layer of comfort and convenience, while also achieving significant energy savings for its properties. Crestron has played a pivotal role in shaping the high-tech hotel by creating solutions that enhance the hotel stay for guests and increase efficiencies for facility managers. Crestron is pleased to announce its native support of MICROS^® OPERA, the premier global property management system (PMS) platform. MICROS OPERA now communicates directly with Crestron Fusion^™ Enterprise Building Management software to offer integrated room preparation upon guest check-in/check-out. Crestron Fusion software enables organizations to monitor and manage AV equipment, BMS, room scheduling, lighting, shades, climate, and energy consumption from a single platform.

With the integration of Crestron Fusion software with the MICROS OPERA PMS platform, the hotel can control any aspect of a guest room with Crestron hardware when guests are checked in and out of a room. This can mean turning on the TV and lights, opening the shades, and setting the thermostat to a comfortable level.  The preset does all the work for the guests so they can relax when they arrive. When a guest checks out, the hotel can turn the lights off, turn the TV off, close the shades, and set the thermostat to a desired level for maximum energy savings. For facility managers, the native communication between Crestron and MICROS OPERA, increases productivity and reduces operational costs.

“We asked Crestron to connect its control platform with the MICROS OPERA PMS system to allow management to adjust room temperature and lighting levels to our guest’s preferences upon check-in,” says Retesh Sinha, Director of IT of The Mark Hotel^®. “The Crestron interface even allows us to welcome our guests by opening the motorized shades and turning the TV on as they enter their room. Our guests enjoy a welcoming experience with these added touches of control, automation, and customization. It distinguishes our property from other hotels and keeps our customers coming back.” 

The Mark Hotel and The Refinery Hotel^® – both in New York City have successfully deployed the Crestron Fusion software with MICROS OPERA support, and are already seeing outstanding results.

Hotel guests expect to be able to control everything in their room from one dedicated remote. As a result, hotel properties are teaming up with Crestron to deliver today’s best of breed hospitality solutions. With a Crestron solution, hotel guests can control temperature, lighting, shades, music, and televisions, as well as access the concierge and other services, from an easy to use Crestron handheld remote, in-wall touch screen, keypad, on-screen television menus, or even their personal mobile devices. For hotels, control and integration with MICROS allows for endless opportunities to create an improved and customized experience for their guests, while maximizing the energy savings for the property.

Using Crestron Fusion Enterprise Management Software, hotel management can monitor and control AV, lighting, and environmental systems, manage sustainable energy sources, and schedule rooms and resources on the network. The software collects, displays and reports real-time information and historical trends so facility managers can make data-driven decisions about purchasing, scheduling, and staffing.

“It has been a pleasure working with MICROS to deliver an interface which allows fluent integration with its powerful property management system,” said Crestron Director of Business Development, Steve Samson. “Our integration with MICROS OPERA brings all systems and technology together on one platform to provide a simple and seamless integrated solution to our mutual customer – the hotel. Hotels can now take advantage of endless scenarios to create an improved and customized experience for their guests and maximize the energy savings for their property.” 

The Crestron MICROS OPERA interface is now available. Contact your MICROS account representative to order the driver for the Crestron Fusion software. Hotels around the world are already making the move to bring this world-class guest experience to their properties.